FAQs and contacts
Find answers to frequently asked questions and contact our Investor Relations team. We are here to assist you with any inquiries you may have about investing in Standard Bank Group.
Share Ownership and Trading
How do I buy and trade shares?
You can buy and sell our ordinary shares through a financial adviser, stockbroker, or online share trading platform. Fees and commissions will vary depending on the service provider. Please be vigilant and be aware of common investment scams. See comments below on fraud precautions and protections.
How do I transfer stock, change my shareholder account address, or replace a lost stock certificate?
Our transfer secretaries can assist with enquiries relating to your shareholding. Please see the contact details below.
Who can I contact about questions relating to my shareholding?
Our transfer secretaries can assist with enquiries relating to your shareholding. Please see the contact details below.
How can I confirm whether I am a registered shareholder?
Our transfer secretaries can assist with enquiries relating to your shareholding. Please see the contact details below.
Who are Standard Bank's transfer secretaries?
Please see contact details below.
South Africa: Computershare Investor Services Proprietary Limited
Namibia: Transfer Secretaries (Proprietary) Limited
Dividends and Preference Shares
Where can I get information about Standard Bank Group's latest ordinary dividends declared?
You can find information about our ordinary dividends on our Investor Relations website under Dividends.
Where can I get information about Standard Bank Group preference shares and preference dividends declared?
Standard Bank Group has two preference shares in issue, the share codes are SBKP and SBPP.
Information about declared preference share dividends is available on our Investor Relations website under Dividends.
Other information about our preference shares is available on our Investor Relations website under Preference Share Documents.
When are dividends paid?
Dividend declaration and payment announcements are available on our Investor Relations website under Dividends and Preference Share Information Dividends and preference share information.
How do I update my banking details for dividend payments?
Our transfer secretaries can assist with enquiries relating to your shareholding. Please see the contact details below.
Annual General Meeting (AGM) and Voting
What happens at the Annual General Meeting?
The AGM provides shareholders with an opportunity to review our performance over the past year, raise questions relating to agenda items and our business activities, and vote on resolutions included in the AGM notice. These typically include the approval of the annual financial statements, the election of directors, and the appointment or reappointment of auditors.
When is the next Annual General Meeting?
Our AGM is generally held in June each year. You can find details of upcoming shareholder events on our Investor Calendar.
What if I cannot attend the Annual General Meeting?
If you are unable to attend the AGM, you can still exercise your voting rights by submitting a proxy form. Shareholders whose shares are registered in their own name will receive a proxy form before the meeting, allowing them to vote on each resolution. You may also appoint another person to attend and vote on your behalf as your proxy.
Where can I access AGM notices and related documents?
AGM notices and related documents are published on our Investor Relations website under Shareholder information, Annual General Meeting documents.
Financial Results and Reports
When will Standard Bank report its next set of financial results?
Upcoming financial results announcements and shareholder events are listed on our Shareholder Calendar.
Where can I find your annual report?
You can find our annual report on the Investor Relations website under Financial Reports.
What is Standard Bank official accounting currency?
Our official accounting currency is the South African Rand.
Where can I find stock exchange announcements released by Standard Bank?
Recent Johannesburg Stock Exchange announcements are available under Announcement Page.
You can also subscribe to receive announcement notifications via The Vault.
Where can I access results presentations and webcasts?
Financial results and related documents are under Financial results.
Capital Markets Day presentations and other materials are available under Capital Markets Day.
Other presentations from corporate showcases and conferences are available under Presentations.
How can I subscribe to receive investor alerts and announcements?
You can subscribe to receive investor alerts and announcements via The Vault.
Share Information
What is the Standard Bank Group's stock symbol?
Our stock symbols vary by exchange:
Johannesburg Stock Exchange (JSE): SBK
A2X: SBK
Namibia Stock Exchange (NSX): SNB
Where are Standard Bank Group ordinary shares traded?
Our ordinary shares are listed on the Johannesburg Stock Exchange (JSE), A2X, and the Namibia Stock Exchange (NSX).
Where can I find information about Standard Bank Group's shareholder base?
ou can get find information about our shareholder base under Shareholder information.
Where can I find information about Standard Bank Group's share price?
Our latest share price is available on the Investor relations home page.
Fraud Awareness
What anti-fraud information should I be aware of?
As an investor, it is important to be aware of common investment scams. Fraudsters may contact potential investors by phone, email, social media, or direct mail and often use pressure tactics, promises of unusually high returns, or time-sensitive offers to encourage immediate action.
Before investing, always verify the legitimacy of the offer and the credentials of the individual or organisation making it. If you are unsure, seek advice from your financial adviser or contact your bank's fraud team. Additional guidance is available from Computershare.
If you believe you may have been targeted by an investment scam, contact your bank immediately to limit potential losses.
Contact Standard Bank in your country or region for specific fraud queries: General contacts.
Contact details - If you still have questions, please direct to the relevant contacts below.
Customer Contact Centre
Mon–Fri,10am–9pm
Sat–Sun and public holidays, 12–4pm
Direct any questions about Standard Bank banking products to:
Sat–Sun and public holidays, 12–4pm
Direct any questions about Standard Bank banking products to:
Telephone
Email
Share trading
If you wish to buy or sell Standard Bank Group shares, please contact your stockbroker directly. If you don’t have a stockbroker, you could contact Standard Bank Stockbrokers to understand the services they provide.
Transfer Secretaries in South Africa
Computershare Investor Services
Rosebank Towers
15 Biermann Avenue
Rosebank
2196
PO Box:
Private Bag X9000
Saxonwold
2132
South Africa
Telephone
Email
Transfer Secretaries in Namibia
Computershare Investor Services
4 Robert Mugabe Avenue
(Entrance in Burg Street)
Windhoek
2196
PO Box:
2401
Windhoek
9000
Telephone
Email
Group Secretariate
Kobus Froneman
Group Secretary
If you have any questions about Standard Bank Group governance-related matters, including Management, the Board of Directors and shareholder meetings
Group Secretary
If you have any questions about Standard Bank Group governance-related matters, including Management, the Board of Directors and shareholder meetings
Telephone
Email
Investor Relations
Sarah Rivett-Carnac
Head of Investor Relations
If you have any questions about the group’s strategy or financial performance
Head of Investor Relations
If you have any questions about the group’s strategy or financial performance
Telephone
Email
Strategic Funding
Marc Hearn
Head of Strategic Funding
If you have any questions about debt investments and any debt investor related queries
Telephone
Email
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