Operations
Our Operations team leverages new technologies and approaches to help the Group transform its operations and deliver excellence to our clients and employees.
What is Operations?
Operations forms the backbone of any organisation, encompassing the tasks, activities, processes and systems that enable the delivery of products or services to clients. It's a key driver of business objectives, ensuring efficiency, quality, compliance and customer satisfaction. Operations is a dynamic and adaptable function that responds to evolving customer needs, market conditions and regulatory requirements.
How is Operations evolving?
Operations is undergoing a radical transformation driven by the emergence and adoption of new technologies and approaches. Process mining uses data to analyse and improve business processes. Process and IT automation employs software to perform repetitive tasks, while artificial intelligence augments human capabilities and decision-making. Design and systems thinking uses human-centred methods to solve complex problems.
What are the benefits of Operations innovation?
Operations innovation enhances efficiency and agility while creating value for Standard Bank and its stakeholders. It improves customer experience by delivering faster, more personalised and convenient products or services. Employee experience is improved by reducing manual work, increasing collaboration and empowering creativity. Operations innovation improves business outcomes by reducing costs, increasing revenues and enhancing competitiveness, while social and environmental impacts are improved by reducing waste, increasing transparency and supporting sustainability.
Why join Operations at Standard Bank Group?
Operations at the Group is a vibrant and exciting function where you'll have the opportunity to work on diverse and challenging projects across different business units and geographies. You'll leverage cutting-edge technologies and approaches to reimagine and modernise business processes. Working on this team gives you the opportunityallows you to collaborate with talented and passionate colleagues from diverse backgrounds and disciplines. You'll learn and grow by accessing world-class training and development programmes while delivering excellence to our clients and employees, creating value for our society.
Our business areas:
Group Operations
Group Operations shapes best practices by driving thought leadership, setting standards and providing advisory services to our business units and country operations. We champion and collaborate on operations excellence, innovation and governance through the following functions:
- Operations Control
- Operations Excellence
- AR Recons COE
- AR Operations
Business Operations
Each of our 4 business units have embedded operations functions that orchestrate and deliver end-to-end service operations to their business priorities and desired client experiences, across the business unit’s markets and countries through the following value chain of services:
- Onboarding and Lifecycle Management
- Service Fulfilment
- Client Services Management
- Operations Control
- Operations Excellence
- Monitoring and Management
Personal employee benefits designed with you in mind
Personal growth is also important to us, so as a part of our team, you’ll enjoy benefits designed to help you achieve your ambitions at work and in your private capacity, both now and in the future. The exact benefits you receive will depend on the country you join us in but can include the following:
Taking care of yourself
We don’t always know where life will take us, so we have put together a range of benefits tailored specifically to help you take care of yourself and those you love:
- Wellness programmes
- Counselling and advisory services
- Life, personal accident, incapacity and funeral cover
- Permanent health insurance (PHI) cover
- Discounted rates for voluntary benefits such as spouse life cover, dread disease cover, funeral cover for parents and/or parents-in-law and medical aid gap cover
Managing your finances
We all have goals in life, and we have several ways to help make them more accessible to you with significant savings. This includes the following:
- Retirement funding
- Discounted banking products
- Transactional and investment banking products
- Home loans and vehicle finance at preferential rates
- Access to credit
- Assistance with insurance and wills
- Online share trading
- Rewards
Rewards and recognition
We believe in recognising the hard work and positive approach of our people, so we have 3 formal recognition programmes:
- Beyond Excellence
- Mark of Excellence
- Long-service Awards
A healthy balance
Your life outside work is important, so we have a leave structure which gives you plenty of time to relax, thrive and be the best you. The exact leave benefits you receive will depend on the country you join us in but can include the following:
- Vacation leave
- Additional vacation leave
- Study leave
- Parental leave
- Compassionate / Family responsibility leave
- Special discretionary leave
- Sabbatical leave
- Sick leave
- Short-term incapacity leave
- Recognition leave
- Optional unpaid leave
